Shipping & Returns
Deliveries are only possible to delivery addresses in Germany, Austria, Switzerland, Liechtenstein, Luxembourg, Netherlands & Belgium.
Delivery:
Abnehmbundles Germany: Monday - Thursday
Abnehmbundles Netherlands, Belgium, Luxembourg: Monday - Wednesday
Abnehmbundles Switzerland & Liechtenstein: Monday - Thursday
Removable bundles Austria: Monday - Wednesday
Juice cures & individual Germany: Monday - Friday
Juice cures & individual Austria, Netherlands, Belgium Luxembourg: Monday - Thursday
Juice cures & individual Switzerland & Liechtenstein: Monday - Thursday
Shipping information Christmas & New Year 25/26
No shipping (public holidays / company shutdown):
24.12., 25.12., 26.12., 30.12., 31.12., 01.01. & 06.01.
Note:
Our team always endeavors to process all orders promptly and to adhere to the specified shipping time. We ask for your understanding should there be delays in individual deliveries.
Your order will usually be prepared for dispatch and shipped within 1-2 working days. Delivery then takes place within a further 1-2 working days, depending on the shipping service provider, over whose delivery time we unfortunately have no influence.
The actual shipping time in Germany is usually 1-2 working days - for deliveries to NL, CH or AT usually 3 working days.
Public holidays are excluded, as they can delay the processing and shipping time. Please note that these are standard times; according to legal requirements, a delivery is only considered late if a reasonable period has elapsed after the expected delivery date.
Please note that we cannot influence the delivery of parcels. If there is a delay of more than 5 working days, please contact our Happy Service Team and we will find a solution together.
Standard shipping Germany:
Deliveries within Germany cost €4.95 incl. VAT. Usually ready for dispatch in 1-2 working days. Standard shipping for skyr and ready meals within Germany cost €9.95 incl. VAT.
Express shipping Germany:
Express deliveries within Germany cost €9.95 incl. VAT (order by 12 noon).
*Express shipping Germany: DPD delivery not possible on Saturday.
Free shipping Germany:
Orders over a value of 100€ are free of shipping costs within Germany. Usually ready for dispatch within 1-2 working days.
Orders of ready meals, skyr drinks & slimming bundles, or bundles containing these products, are free of shipping costs from a value of €100. However, a dry ice surcharge of €3.50 will be charged. This dry ice surcharge is then waived again from an order value of €150.
Standard shipping Austria:
Deliveries to Austria cost €7.95 incl. VAT for orders from €0-120.
Deliveries to Austria of ready meals, skyr drinks & slimming bundles or bundles containing these products cost €9.95 incl. VAT for orders from €0-100.
With an order value of €100-150, shipping is free of charge, but there is a dry ice surcharge of €3.50.
Free shipping Austria:
Orders are free of shipping costs within Austria from a value of 120 €. Usually ready for dispatch within 1-2 working days.
Orders of ready meals, skyr drinks & slimming bundles or bundles containing these products are free of shipping costs within Austria from a value of 150 €. Usually ready for dispatch in 1-2 working days.
Standard shipping Switzerland & Liechtenstein:
Deliveries to Switzerland & Liechtenstein cost 9,95CHF incl. VAT. & customs duties. Usually ready for dispatch in 1-2 working days.
Free shipping Switzerland & Liechtenstein:
Orders from a value of 210CHF are free of shipping costs within Switzerland & Liechtenstein. Usually ready for dispatch in 1-2 working days.
Orders from Ready mealsSkyr drinks & slimming bundles, or Bundles containing these products are free of shipping costs from a value of 210CHF.
Standard shipping Netherlands & Belgium:
Deliveries to the Netherlands cost €7.95 incl. VAT. Usually ready for dispatch within 1-2 working days.
Deliveries to Holland of the Ready mealsSkyr Drinks & Slimming Bundles, or bundles containing these products, cost €9.95 incl. VAT. Usually ready for dispatch in 1-2 working days.
Free shipping Netherlands & Belgium:
Orders over a value of 120€ are free of shipping costs to Holland & Belgium (Ready meals, Skyr drinks & slimming bundlesor bundles containing these products are excluded). Usually ready for dispatch in 1-2 working days.
Orders from Ready meals, Skyr drinks & slimming bundlesor bundles containing these products are free of shipping costs from a value of 200€.
Standard shipping Luxembourg:
Deliveries to Luxembourg cost 9,95€ incl. VAT. & customs duties. Usually ready for dispatch in 1-2 working days.
Free shipping Luxembourg:
Orders over a value of 200€ are free of shipping costs to Luxembourg (Ready mealsSkyr drinks & slimming bundlesor bundles containing these products are excluded). Usually ready for dispatch in 1-2 working days.
Orders from Ready meals, Skyr-Drinks & Slimming Bundles, or bundles containing these products are free of shipping costs from a value of 200€.
Cancellation:
All our orders are forwarded very quickly to our shipping team. If you wish to cancel your order, this must be done within the first 15 minutes, otherwise the order process may already be too advanced. Please send us a message to order@livefresh.en or use our contact form with the Subject "Cancellation".